Question 1

How accurate are the star maps?

Accepted Answer

Very accurate. We use the HYG Database with 9,096 stars and calculate positions using the same algorithms as professional planetarium software (IAU 1982 sidereal time formula, stereographic projection). Verified against NASA Horizons data.

Question 2

What date range do you support?

Accepted Answer

We support any date between January 1, 1900 and December 31, 2100. This covers 99%+ of all personal moments like weddings, births, and anniversaries.

Question 3

What paper quality do you use?

Accepted Answer

200gsm premium coated silk paper, printed on professional photo printers at 300 DPI. The result is a museum-quality print with rich, deep blacks and precise details.

Question 4

How long does shipping take?

Accepted Answer

Every poster is printed on demand in the EU and shipped directly to you. Production plus transit usually takes one to two weeks, and we email you a tracking link as soon as your order leaves the printer.

Question 5

Can I return my poster?

Accepted Answer

Because each poster is custom-made for you, we cannot accept returns. However, if your poster arrives damaged or has a printing defect, we will reprint it free of charge.

Question 6

Which countries do you ship to?

Accepted Answer

We ship free of charge to all EU countries. Shipping options are shown at checkout based on your destination.

Question 7

Can I see a preview before ordering?

Accepted Answer

Yes — the live customizer shows an accurate preview of your star map in real time as you change the date, location, and style.

Question 8

What if I make a mistake in my order?

Accepted Answer

Contact us at support@starrednight.com within 1 hour of ordering and we will do our best to make corrections before your order goes to print.

Common questions