Returns & Refunds Policy

Under article VI.53, 3° of the Belgian Economic Code and article 16(c) of Directive 2011/83/EU, goods made to the consumer's specifications are excluded from the 14-day right of withdrawal. Our star-map posters fall entirely within that exclusion.

The exclusion of the withdrawal right does not affect your statutory warranty. Under articles 1649bis–1649octies of the Belgian Civil Code, as a consumer you are entitled to free repair, replacement or a refund in case of a defect that already existed at the moment of delivery. This legal warranty applies for two years from delivery.

Beyond the statutory warranty, we offer a free replacement or a full refund (your choice) in the following situations:

• Damaged on arrival — report the issue within 14 days of receipt, attaching a photo.
• Production defect — misprint, wrong colours, poor print quality; also to be reported within 14 days of receipt.
• Wrong item received — we will ship the correct product right away.
• Lost in transit — let us know within 30 days of the order date if your parcel has not arrived despite a reasonable wait.

Because you enter the content (date, location, text, names) yourself, you are responsible for its accuracy. If you notice a mistake within one hour of ordering, we will try to correct it for free before printing starts. After that, we can offer a replacement at production cost only, as a goodwill gesture — a free reprint is not available in this case.

E-mail hello@starrednight.com with:

• your order number;
• a short description of the issue;
• where applicable, one or more clear photos.

We reply within 2 working days and propose a solution. Refunds are issued to the same payment method used for the original purchase, generally within 14 days of our confirmation.

In most cases, no. We usually ask you to dispose of or recycle the damaged poster responsibly. If we do need a return, we will send you a prepaid shipping label — you will not have to pay anything.

If we cannot solve the issue together, you may as a consumer contact the Belgian Consumer Ombudsman Service (consumentenombudsdienst.be) or use the European Online Dispute Resolution platform (ec.europa.eu/consumers/odr).